"
*
" indicates required fields
Customer Service & Compliance Audit
Evaluator Name:
*
Venue / Store Name:
*
Date of Visit:
MM slash DD slash YYYY
Time of Visit:
Hours
:
Minutes
AM
PM
AM/PM
Section Break
Scoring Guide
Score each question from 0–5 5 = Excellent | 4 = Good | 3 = Acceptable | 2 = Poor | 1 = Very Poor | 0 = Not Done / Non‑Compliant
1. Arrival & First Impression
Venue Clean and Tidy:
*
Yes
No
N/A
Cleanliness Score out of 5:
*
0
1
2
3
4
5
Comment
Staff acknowledged customer:
*
Yes
No
N/A
Staff Score out of 5:
*
0
1
2
3
4
5
Comment
First Impressions - Staff friendly / Positive:
*
Yes
No
N/A
Friendliness Score out of 5:
*
0
1
2
3
4
5
Comment
2. Customer Service
Staff friendly and professional:
*
Yes
No
N/A
Professionalism Score out of 5:
*
0
1
2
3
4
5
Comment
Staff knowledgeable about menu / drinks:
*
Yes
No
N/A
Knowledge Score out of 5:
*
0
1
2
3
4
5
Comment
Service speed appropriate:
*
Yes
No
N/A
Service Speed Score out of 5:
*
0
1
2
3
4
5
Comment
3. Age Verification Compliance
Drink ordered or offered:
*
Yes
No
N/A
Drink Service Score out of 5:
*
0
1
2
3
4
5
Comment
ID requested if customer appeared under 25:
*
Yes
No
N/A
ID Request Score out of 5:
*
0
1
2
3
4
5
Comment
ID checked properly (DOB and photo):
*
Yes
No
N/A
ID Check Score out of 5:
*
0
1
2
3
4
5
⚠ If ID required but NOT checked → mark section FAIL
*
Pass
Fail
4. Environment & Atmosphere
Venue cleanliness maintained:
*
Yes
No
N/A
Venue cleanliness Score out of 5:
*
0
1
2
3
4
5
Comment
Staff visible and attentive:
*
Yes
No
N/A
Staff visibility Score out of 5:
*
0
1
2
3
4
5
Comment
Atmosphere comfortable and appropriate:
*
Yes
No
N/A
Atmosphere comfortable and appropriate Score out of 5:
*
0
1
2
3
4
5
Comment
5. Overall Experence
Overall service quality positive:
*
Yes
No
N/A
Overall Score out of 5:
*
0
1
2
3
4
5
Comment
Would return / recommend venue:
*
Yes
No
N/A
General Feedback / Observations
Please upload a copy of your receipt:
*
Max. file size: 100 MB.