"
*
" indicates required fields
Customer Service & Compliance Audit
Evaluator Name:
*
Venue / Store Name:
*
Date of Visit:
MM slash DD slash YYYY
Time of Visit:
Hours
:
Minutes
AM
PM
AM/PM
Section Break
Scoring Guide
Score each question from 0–5 5 = Excellent | 4 = Good | 3 = Acceptable | 2 = Poor | 1 = Very Poor | 0 = Not Done / Non‑Compliant
1. Store Presentation
Store clean and organised:
*
Yes
No
N/A
Cleanliness Score out of 5:
*
0
1
2
3
4
5
Comment
Shelves stocked and tidy:
*
Yes
No
N/A
Shelf Tidiness out of 5:
*
0
1
2
3
4
5
Comment
Pricing clearly displayed:
*
Yes
No
N/A
Pricing Visibility Score out of 5:
*
0
1
2
3
4
5
Comment
2. Customer Service
Staff friendly and professional:
*
Yes
No
N/A
Professionalism Score out of 5:
*
0
1
2
3
4
5
Comment
Staff acknowledged customer:
*
Yes
No
N/A
Acknowledgement Score out of 5:
*
0
1
2
3
4
5
Comment
Staff helpful with product questions:
*
Yes
No
N/A
Staff Helpfulness Score out of 5:
*
0
1
2
3
4
5
Comment
3. Age Verification Compliance
Alcohol purchase attempted:
*
Yes
No
N/A
Alcohol Purchase Score out of 5:
*
0
1
2
3
4
5
Comment
ID requested if customer appeared under 25:
*
Yes
No
N/A
ID Request Score out of 5:
*
0
1
2
3
4
5
Comment
ID checked properly (DOB and photo):
*
Yes
No
N/A
ID Check Score out of 5:
*
0
1
2
3
4
5
⚠ If ID required but NOT checked → mark section FAIL
*
Pass
Fail
4. Checkout Experience
Checkout process efficient:
*
Yes
No
N/A
Checkout Process Score out of 5:
*
0
1
2
3
4
5
Comment
Staff professional at checkout
*
Yes
No
N/A
Staff professionalism Score out of 5:
*
0
1
2
3
4
5
Comment
Transaction completed correctly:
*
Yes
No
N/A
Transaction completed correctly Score out of 5:
*
0
1
2
3
4
5
Comment
5. Overall Experence
Overall customer experience positive:
*
Yes
No
N/A
Overall Score out of 5:
*
0
1
2
3
4
5
Comment
Would you recommend this store to friends and family?:
*
Yes
No
N/A
General Feedback / Observations
Please upload a copy of your receipt:
*
Max. file size: 100 MB.